Residential nbn® Ultimate (1000/400)

Critical Information Summary

Information about the service

This is a residential nbn® internet service resold by Centrefit Group Pty Ltd over the nbn® network. The service is delivered as a wholesale layer-2 bitstream and activated at your premises via nbn co’s fixed-line or wireless technology.

Minimum requirements

• An nbn® network termination device installed at the premises (or nbn co will install one as part of connection).
• An nbn®-compatible router. Centrefit offers optional routers at checkout, or bring your own.
• A mains power supply — the service will not operate during power outages unless you have a UPS.
• Direct Debit from an Australian bank account for billing.
• A valid Australian photo ID (driver’s licence or passport) for identity verification.

What’s included

• Unlimited data at the plan’s speed tier (no excess-usage charges, subject to our Acceptable Use Policy).
• Month-to-month service with no lock-in contract.
• No new-connection fee ($0).
• Australian-based technical support during business hours (Monday–Friday 8am–6pm AEST).

Information about pricing

Optional add-ons

Total minimum cost

The total minimum cost of this plan is TBC — one month’s service. There are no new-connection fees, no setup fees, and no early termination fees.

Information about typical speeds

The speeds shown above are Centrefit’s typical evening download / upload speeds measured between 7pm and 11pm, when the network is busiest. Actual speeds you experience depend on several factors including:

• The nbn® access technology available at your address (FTTP, HFC, FTTC, FTTN, Fixed Wireless).
• In-home wiring, modem / router quality and placement.
• Wi-Fi signal strength, the number of connected devices, and your devices’ own capability.
• The destination server’s capacity and the path your traffic takes across the internet.
• nbn co’s own line conditions and any network events.

Typical evening speeds are reviewed quarterly. If your actual speed is significantly lower than what’s advertised, contact us — we’ll troubleshoot, offer a lower-priced plan, or release you from the service without penalty.

Voice-call charges (if VoIP is added)

Included:

• Unlimited calls to Australian landlines
• Unlimited calls to Australian mobiles
• Unlimited calls to 13/1300 numbers (flagfall applies at standard rate)

Additional charges:

• International calls: per-minute rate by destination, published on request
• Satellite / premium-rate (190x) calls: not supported — blocked by default
• Directory assistance (1223): $1.50 per call
• Operator-assisted calls (1234): $1.50 per call + per-minute

Other information

Usage information & bill shock protection

To view your usage, log in to your customer portal (link provided after activation) or call us. As this plan is unlimited, there is no bill-shock risk from data usage. VoIP calls outside the included inclusions are itemised on your next invoice.

Billing

Invoices are issued monthly on the anniversary of your activation date and are charged to your nominated Direct Debit account 10 business days after issue. One-off charges (router, installation) are debited on sign-up. Your first monthly plan charge is debited on the day your service is activated on the network.

Customer service & complaints

Speak with our team anytime on (07) 3188 5115 or email support@centrefit.com.au. We aim to resolve issues on first contact. If we can’t, our full Complaints Handling Policy explains how to escalate.

Telecommunications Industry Ombudsman (TIO)

If you’re not happy with how we’ve handled your complaint, you can contact the TIO — a free and independent dispute-resolution scheme for Australian telco customers.

• Phone: 1800 062 058
• Online: tio.com.au

Changes to this document

Centrefit may update this CIS from time to time. We’ll notify you of any material changes (e.g. price rises) in writing at least 30 days before they take effect.

Centrefit Group Pty Ltd, ABN on file. Published 1 January 2026. All prices include GST unless stated otherwise.