Direct Debit Request Service Agreement

How your bank account is debited for Centrefit services — your rights, our obligations

Effective: 1 January 2026 · Centrefit Group Pty Ltd

Summary. Direct Debit is our preferred payment method. It’s automatic, free of payment-processing fees, and you can cancel or change your nominated account at any time. This document sets out the rules for how we debit your account.

1. Debit User details

The Debit User is Centrefit Group Pty Ltd (“Centrefit”), User ID issued by our bank (Westpac). You can contact us at:

Unit 1, 25 Paisley Drive, Lawnton QLD 4501
Phone: (07) 3188 5115
Email: support@centrefit.com.au

2. What you agree to

By completing a Direct Debit Request (DDR) at checkout or over the phone, you authorise Centrefit to:

Debit your nominated bank account or credit card for amounts payable under your service agreement.
Debit once-off charges (hardware, installation) at the time you incur them.
Debit recurring monthly service charges 10 business days after the invoice date.
Debit any charges that were unable to be debited previously, together with reasonable dishonour fees.

3. Drawing arrangements

Debits are drawn on the due date shown on your invoice. If that date falls on a weekend or public holiday, the debit will be drawn on the next business day.
You’ll receive an invoice by email at least 10 business days before each monthly debit. The first monthly debit occurs on the day your service is activated.
Debit amounts vary only to reflect your actual charges — we will never debit more than what your invoice shows.

4. Your responsibilities

You are responsible for:

Ensuring your nominated account can accept Direct Debits. Some accounts (for example, some savings accounts) cannot — check with your bank.
Keeping sufficient cleared funds in the account on the scheduled debit date.
Advising us in writing at least 3 business days before a scheduled debit if you wish to stop, defer, or change the debit.
Advising us immediately if the nominated account is closed or changes numbers.

5. Dishonoured debits

If a debit is returned unpaid by your financial institution we will contact you to arrange payment by another method. Your bank may charge you a fee for dishonoured debits. We may also charge a dishonour fee of up to $15 per failed debit to cover our processing costs.

If two consecutive debits are returned unpaid, your service may be suspended until the overdue amount plus any fees are paid. If you’re having trouble paying, contact us first — see our Financial Hardship Policy.

6. Changing or cancelling your DDR

You can at any time:

Change the nominated account — email us at least 3 business days before your next debit.
Stop an individual debit (defer) — email us at least 3 business days before the debit date.
Cancel the Direct Debit arrangement entirely — email us in writing. This does not cancel the service itself, so you’ll need to arrange another way to pay any outstanding and future charges.

You can also cancel your DDR through your financial institution. Your bank will notify us but may charge a fee.

7. Enquiries & disputes

If you believe a debit has been made incorrectly:

Contact us on (07) 3188 5115 or support@centrefit.com.au. We’ll investigate within 5 business days and, where appropriate, arrange a refund within another 2 business days.
If we can’t resolve it to your satisfaction, contact your financial institution directly to lodge a claim.
You can also escalate the complaint through our Complaints Handling Policy or to the Telecommunications Industry Ombudsman.

8. Privacy of your account details

Your account details are stored securely, used only for the purpose of processing debits under this Agreement, and disclosed only to our bank and (if a dispute arises) to payment-services providers and regulators. They are never shared for marketing purposes. See our Privacy Policy for more.

9. Changes to this Agreement

We may amend this Agreement from time to time. We’ll notify you of any changes in writing at least 14 days before they take effect. If you don’t accept the changes, you can cancel the DDR (and, if you wish, your service) before the new terms come into force.

10. General

This Agreement is governed by the Bulk Electronic Clearing System (BECS) rules set by the Australian Payments Network. Nothing in this Agreement limits any rights you have under the BECS rules or under the Australian Consumer Law.